Customer Success Definition

1 - Definition 🏭

Get your customer achieve their desire outcome

Customer Success =/= Customer Service !!!

Think on-boarding ⇒ it starts in the Sales Process : what is the customer's goal ?

Delivering/Accentuating fabriq value proposition

2 - Customer Success' Goals for fabriq 🎯

• Ensuring new signups success and value added
• Ensuring customers are getting the most out of the product and remain happy
• Getting feedback for the product roadmap
• Identify at-risk accounts to prevent churn

⇒ justify the recurring expenses

How ?

1 - Defining your customer Success 🙌

Who is my most successful customer and why?