🎯 Objectives of this Notion:

• Align the definition of Operations, specifically Deployment and its different components
• Draw the typical phases and steps of complexity
• Contextualize operations in the specific moment of early-stage product
• Define how to behave
• Provide key resources, knowledge and tools

🏭 What is “Operations” in our Startups

Operations is the practices on ensuring customer success on our product and service through seamless deployment and project management, delivering measurable impact and satisfaction results.

Typical specificity of Operations at OSS includes:

• Early-stage context - the product is young, the focus of development and deployment is on core differentiating features. Operations is thus a way to ensure the validation of these core features, be the customer interface to collect learning to define the next core elements, deliver outstanding experience ;
• Complex Project management - multi-stakeholders, multi objectives ;
• Strong Domain Knowledge on the industry and the product: required
  • to master the customer’s processes and systems ;
  • to define and implement how our product enables these processes ;
  • to understand and define the business impacts.

in addition to:

• Strong Customer focus on the value and seamless experience
• Repeatable and Standardization driving efficiency ;