https://www.youtube.com/watch?v=yx0Omigs2fA
Testimonial:
Miguel Valdes Faura - BonitaSoft
Details:
- Which Customer Success organization : who is in charge of renewal, upsell?
- Which objectives for the CS team
- Tiering of key accounts vs non strategic accounts
- Proactive action plan to avoid escalations
- Escalation process in case of risk
- Churn budget and forecasting exercice
Customer Success - Serena workshop (1).pptx