https://www.youtube.com/watch?v=yx0Omigs2fA

Testimonial: Miguel Valdes Faura - BonitaSoft

Details:

• Which Customer Success organization : who is in charge of renewal, upsell?
• Which objectives for the CS team
• Tiering of key accounts vs non strategic accounts
• Proactive action plan to avoid escalations
• Escalation process in case of risk
• Churn budget and forecasting exercice

Customer Success - Serena workshop (1).pptx