As a the problem-solving facilitator, you’re role in the problem-solving is to :

• guide the team to conduct the right research for the problem-solving : the right way i.e. to generate actionnable insights without bias ;
  • set the right goals ;
  • explain the process and give perspective ;
  • prioritize the research and the analysis ;
  • co-conduct the iteration.
• create the good environment and animation for the team to solve collectively complex problem :
  • set the right goals ;
  • pick the right people to be in the room ;
  • provide a problem-solving framework and the right tools to allow the team to put to work its creative thinking ;
  • ask questions to foster collaborative solving and empower the team ;
  • challenge the team ;
  • help to structure the collective thinking to frame the critical decisions to be made with clear pro’s and con’s ;
  • force the team to have a clear ands tangible outcomes related to the initial goals.
• empower the team : source
  • Sharing frameworks > Solving the problem yourself
  • Sharing the questions you'd ask > Providing answers
  • Sharing pros & cons as you see them > Making the choice