Defining the mission, KPIs and the role

Customer technical and nontechnical knowledge

Industry Technical knowledge

Build internal best-of-breed knowledge on your specific topic

Knowledge on factory or industrial company piloting (how your proposition is participating in the global objectives of the company)

Manufacturing 101, typical orga. and glossary

How to sell and speak the value of digital

Conduct a flash-diagnostic

Technological knowledge

Typical IT architecture

Discuss with the local and global IT

Stakeholders management & team building strategy & technics

Power map, change Management & influencing tactics

Project management 101

Complex Project Management - multiple projects

Deliver a customer presentation - build a deck, organize a meeting and present

Article

Methodology to deliver and scale best project implementation

Process the deployment

Understand customers stakes, organisation of the people and of the system to define the best configuration / strategy and tactical plan

Tailor the deployment to the organization

Deploy : preparation, D-day, follow-up, review and improve

Problem-solving session w. the customer

Automate & scale

Create templates and use a toolbox : dedicated presentation, knowledge/training, reporting

Manage multiples deployment like a pipeline

Automate & scale

Tools

Customer success - Grow and prevent churn

Train the customer & help the change with content : training, case study

Follow-up process and customer success

Customer Success Team Planning & Cost Benchmarks - Gainsight (1)

Proactive customer success to minimize churn risk (1)

Customer Success: Industrialize your implementation process (1)

Grow the product x sales

Customer success and expansion

Link with the rest of the organization customer - product

Implement test & POC of new modules